Terms and Conditions of the Książki po szwedzku Online Store and its English-language version Nordibook

This document sets out the rules governing contracts concluded through the Store and provides important information about the Seller, the Store and the rights of Consumers.

Document dated: 25 September 2026

TABLE OF CONTENTS

§ 1 Definitions
§ 2 Contact with the Seller
§ 3 Technical requirements
§ 4 Shopping in the Store
§ 5 Payments
§ 6 Order fulfilment and delivery
§ 7 Right of withdrawal
§ 8 Exceptions to the right of withdrawal
§ 9 Complaints
§ 10 Personal data
§ 11 Final provisions
Appendix 1 Model withdrawal form

§ 1 DEFINITIONS

Business Days – Monday to Friday, excluding public holidays in Poland.

Consumer – a Buyer who is a natural person purchasing from the Store or taking steps to make a purchase, without a direct connection with that person's business or professional activity.

Account – a digital service within the meaning of the Consumer Rights Act, governed by separate terms and conditions, which enables the Buyer to use additional functions of the Store free of charge.

Buyer – any entity purchasing from the Store or taking steps to make a purchase.

Privileged Buyer – a Consumer or a Privileged Entrepreneur.

Privileged Entrepreneur – a Buyer who is a natural person entering into, or intending to enter into, a contract with the Seller under these Terms and Conditions that is directly related to that person's business activity but is not of a professional nature for that person.

Terms and Conditions – these Terms and Conditions.

Store – the Książki po szwedzku online store operated by the Seller at https://ksiazkiposzwedzku.pl and its English-language version https://nordibook.com.

Seller – KATARZYNA KESJA HASIEWICZ-OBARZANEK, an entrepreneur conducting business under the name KATARZYNA HASIEWICZ-OBARZANEK, entered in the Central Register and Information on Business Activity maintained by the minister responsible for the economy and the Central Register and Information on Business Activity, NIP (Tax Identification Number) 8522539682, REGON 385084790, ul. Mazowiecka 17/23, 70-526 Szczecin, Poland.

Digital Content – data produced and supplied in digital form.

Consumer Rights Act – the Polish Act of 30 May 2014 on Consumer Rights.

The provisions of these Terms and Conditions relating to products apply both to movable goods and to Digital Content.

§ 2 CONTACT WITH THE SELLER

1. Postal address: ul. Mazowiecka 17/23, 70-526 Szczecin, Poland.
2. Email address: biuro@ksiazkiposzwedzku.pl.
3. Telephone: +48 694 393 121.
4. Address for returning goods in the event of withdrawal from the contract: J. U. Niemcewicza 26/403, 71-520 Szczecin, Poland.
5. Address for sending goods subject to a complaint: J. U. Niemcewicza 26/403, 71-520 Szczecin, Poland.
6. The cost of telephone calls or data transmission made by the Buyer depends on the standard tariff of the telecommunications operator or internet service provider used by the Buyer. The Seller notes that the cost of an international call or international data transmission may be higher than the cost of a domestic call or transmission, depending on the tariff applied by the Buyer's operator or internet service provider.

§ 3 TECHNICAL REQUIREMENTS

1. For the Store to function properly, the following are required:
   • a device with internet access;
   • a web browser supporting JavaScript and cookies.
2. In order to place an order in the Store, in addition to the requirements set out above, an active email account is required.

§ 4 SHOPPING IN THE STORE

1. The product prices displayed in the Store are the total prices for the products.
2. The Seller notes that the total price of an order consists of the product price displayed in the Store and, where applicable, the cost of delivery.
3. A product selected for purchase must be added to the Store's shopping cart.
4. The Buyer then selects a delivery method and a payment method from the options available in the Store and provides the information necessary to fulfil the order.
5. An order is placed when the Buyer confirms its contents and accepts these Terms and Conditions.
6. Placing an order constitutes the conclusion of a contract between the Buyer and the Seller.
7. The Buyer may register in the Store by creating an Account or may shop without registration by providing the required information with each order.

§ 5 PAYMENTS

1. The following payment methods are available in the Store:
   1. traditional bank transfer to the Seller's bank account;
   2. online payment via Stripe;
   3. payment by card processed through Stripe, using payment cards supported by Stripe.
2. Online payments and card payments are processed by Stripe in accordance with the payment methods made available to the Buyer at checkout.
3. If the Buyer chooses an advance payment method, the order must be paid within 2 Business Days of placing the order.
4. By shopping in the Store, the Buyer accepts the use of electronic invoices by the Seller. The Buyer may withdraw this acceptance.

§ 6 ORDER FULFILMENT AND DELIVERY

1. The order fulfilment time is indicated in the Store.
2. If the Buyer has selected advance payment, the Seller will begin processing the order after payment has been received.
3. If one order contains products with different fulfilment times, the order will be fulfilled according to the longest fulfilment time applicable to any product in that order.
4. Delivery is available to:
   • Poland;
   • Germany, France, Spain, Portugal, the Czech Republic and Slovakia;
   • the United States of America.
5. The following delivery methods are available in the Store:
   1. delivery by courier;
   2. delivery to InPost parcel lockers, where this option is available;
   3. electronic delivery to the email address provided by the Buyer when placing the order – in the case of Digital Content.
6. Orders shipped to the United States are subject to customs clearance. After the parcel has been dispatched, the Buyer or recipient may receive an email or other communication from a customs agency, customs broker or carrier responsible for the import procedure.
7. The Buyer or recipient is responsible for providing any information or documents required for customs clearance and for following the instructions received from the customs agency, customs broker or carrier.
8. Any customs duties, import taxes, brokerage fees, customs-clearance fees or other import-related charges imposed in connection with delivery to the United States are payable by the recipient and are not included in the price of the products or in the shipping cost paid to the Seller.
9. If the Buyer or recipient fails or refuses to complete the required customs formalities or to pay the required import-related charges and the parcel is returned to the Seller, the Seller may deduct from the amount otherwise refundable the actual and documented cost of the return shipment and any additional carrier or customs charges incurred as a direct result of that return, to the extent permitted by applicable law.
10. Additional information concerning delivery to the United States is available at https://nordibook.com/en_US/i/Delivery-to-the-USA/44.

§ 7 RIGHT OF WITHDRAWAL

1. A Privileged Buyer has the right to withdraw from a contract concluded with the Seller through the Store, subject to § 8 of these Terms and Conditions, within 14 days without giving any reason.
2. The withdrawal period expires 14 days after:
   1. the day on which the Privileged Buyer acquires physical possession of the goods, or a third party other than the carrier and indicated by the Privileged Buyer acquires physical possession of the goods;
   2. the day on which the Privileged Buyer acquires physical possession of the last item, lot or piece, or a third party other than the carrier and indicated by the Privileged Buyer acquires physical possession of the last item, lot or piece, where a contract covers multiple goods delivered separately, in lots or in parts;
   3. the conclusion of the contract – in the case of a contract for the supply of Digital Content.
3. To exercise the right of withdrawal, the Privileged Buyer must inform the Seller, using the contact details provided in § 2, of the decision to withdraw by means of an unequivocal statement, for example by letter sent by post or by email.
4. The Privileged Buyer may use the model withdrawal form included at the end of these Terms and Conditions, but this is not mandatory.
5. To meet the withdrawal deadline, it is sufficient for the Privileged Buyer to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

EFFECTS OF WITHDRAWAL

6. If the contract is withdrawn from, the Seller will reimburse the Privileged Buyer for all payments received from that Buyer, including the cost of delivery of the goods, except for additional costs resulting from the Buyer's choice of a delivery method other than the least expensive standard delivery method offered by the Seller, without undue delay and in any event no later than 14 days from the day on which the Seller was informed of the Privileged Buyer's decision to exercise the right of withdrawal.
7. The Seller will make the reimbursement using the same payment method used by the Privileged Buyer for the original transaction, unless the Privileged Buyer has expressly agreed otherwise. In any event, the Privileged Buyer will not incur any fees as a result of such reimbursement.
8. A payment transaction commission other than for a traditional bank transfer is not refundable.
9. Unless the Seller has offered to collect the goods, the Seller may withhold reimbursement until the goods are received or until the Buyer provides evidence of having sent the goods back, whichever occurs first.
10. The Seller requests that goods be returned to: J. U. Niemcewicza 26/403, 71-520 Szczecin, Poland, without undue delay and in any event no later than 14 days from the day on which the Privileged Buyer informed the Seller of the withdrawal from the sales contract. The deadline is met if the Privileged Buyer sends the goods back before the 14-day period has expired.
11. The Privileged Buyer bears the direct cost of returning the goods.
12. For returns sent from the United States, the Buyer is responsible for arranging and paying for the return shipment to Poland. The return parcel should, where possible, be clearly described in the customs documentation as returned goods / return of merchandise and should contain the information and documents necessary for the shipment to be correctly identified as a return.
13. When returning goods from the United States, the Buyer should use a shipping method that does not intentionally leave customs duties, import taxes or carrier clearance charges payable by the Seller upon receipt. If additional charges are imposed on the Seller as a direct result of an incorrect customs declaration or the return shipping method selected by the Buyer, the Seller may recover or deduct the actual and documented amount of those charges from the reimbursement, to the extent permitted by applicable law.
14. For a return to be complete, any complimentary items supplied with the returned goods, such as bookmarks or stickers, must also be returned.
15. The Privileged Buyer is liable only for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
16. If, due to their nature, the goods cannot normally be returned by post, the Privileged Buyer must also bear the direct cost of returning such goods. The estimated amount of such costs will be communicated by the Seller in the product description in the Store or during the ordering process.
17. Where a refund is required for a transaction paid by payment card, the Seller will make the refund to the account associated with that payment card.

§ 8 EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

1. The right of withdrawal from a distance contract referred to in § 7 does not apply to contracts:
   1. for goods made to the Buyer's specifications or clearly personalised;
   2. for goods which are liable to deteriorate or expire rapidly;
   3. for sealed goods which are not suitable for return due to health protection or hygiene reasons and which were unsealed after delivery;
   4. for goods which, after delivery, according to their nature, become inseparably mixed or combined with other items;
   5. for sealed audio or video recordings or computer software which were unsealed after delivery;
   6. for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts;
   7. where the price or remuneration depends on fluctuations in the financial market which cannot be controlled by the Seller and which may occur before the withdrawal period expires;
   8. for the supply of Digital Content for which the Privileged Buyer is required to pay a price, if all of the following conditions are met:
      • the Seller began performance with the Privileged Buyer's prior express consent;
      • before performance began, the Privileged Buyer was informed that the right of withdrawal would be lost once the Seller had fully performed the contract and acknowledged this;
      • the Seller provided the Privileged Buyer with the legally required confirmation of the distance contract, including information about the above consent, on a durable medium within a reasonable time after conclusion of the contract and no later than before performance began.

§ 9 COMPLAINTS

I. GENERAL PROVISIONS

1. The Seller is liable to the Privileged Buyer for the conformity of the performance with the contract in accordance with generally applicable law, including in particular the Consumer Rights Act.
2. The Seller requests that complaints, including complaints concerning the operation of the Store, be submitted to the postal or email address indicated in § 2.
3. If a product is covered by a warranty, information about the warranty and its conditions is available in the Store.
4. The Seller will respond to a complaint within 14 days of receiving it.

II. PRIVILEGED BUYERS

1. Goods

1. If goods do not conform to the contract, the Privileged Buyer may exercise the rights set out in Chapter 5a of the Consumer Rights Act.
2. The Seller is liable for any lack of conformity existing at the time the goods were delivered and disclosed within two years from that time, unless the shelf life of the goods specified by the Seller, its legal predecessors or persons acting on their behalf is longer.
3. Under the Consumer Rights Act, in the event of lack of conformity with the contract, the Privileged Buyer may demand:
   1. replacement of the goods;
   2. repair of the goods.
4. In addition, the Privileged Buyer may make a statement requesting:
   1. a price reduction;
   2. withdrawal from the contract,
   where:
   • the Seller has refused to bring the goods into conformity with the contract in accordance with Article 43d(2) of the Consumer Rights Act;
   • the Seller has failed to bring the goods into conformity with the contract in accordance with Article 43d(4)–(6) of the Consumer Rights Act;
   • the lack of conformity persists despite the Seller having attempted to bring the goods into conformity;
   • the lack of conformity is sufficiently serious to justify a price reduction or withdrawal from the contract without first using the remedies referred to in Article 43d of the Consumer Rights Act;
   • it is clear from the Seller's statement or from the circumstances that the Seller will not bring the goods into conformity within a reasonable time or without significant inconvenience to the Privileged Buyer.
5. Where goods are to be repaired or replaced, the Privileged Buyer must make the goods available to the Seller. The Seller collects the goods from the Privileged Buyer at the Seller's expense.
6. The Privileged Buyer may not withdraw from the contract if the lack of conformity is minor.
7. In the event of withdrawal from the contract under this section relating to goods, the Privileged Buyer must promptly return the goods to the Seller at the Seller's expense to J. U. Niemcewicza 26/403, 71-520 Szczecin, Poland. The Seller will refund the price without undue delay and no later than 14 days from the day on which the Seller receives the goods or evidence that they have been sent back.
8. The Seller will reimburse amounts due as a result of the exercise of the right to a price reduction without undue delay and no later than 14 days from the day on which the Seller receives the Privileged Buyer's statement requesting a price reduction.

2. Digital Content

1. If the Seller improperly performs a contract for the supply of Digital Content, the Privileged Buyer may exercise the rights set out in Chapter 5b of the Consumer Rights Act.
2. If the Seller has failed to supply the Digital Content, the Privileged Buyer may request that it be supplied. If the Seller still fails to supply it without undue delay or within an additional period expressly agreed by the parties, the Privileged Buyer may withdraw from the contract.
3. The Privileged Buyer may withdraw from the contract without first requesting supply of the Digital Content where:
   • it is clear from the Seller's statement or the circumstances that the Seller will not supply the Digital Content; or
   • the parties agreed, or it is clear from the circumstances surrounding conclusion of the contract, that a specific time for supply was essential to the Privileged Buyer and the Seller failed to supply the Digital Content by that time.
4. The Seller is liable for any lack of conformity of Digital Content with the contract that existed at the time of supply and became apparent within two years from that time.
5. If the Digital Content does not conform to the contract, the Privileged Buyer may demand that it be brought into conformity.
6. In the event of lack of conformity of Digital Content with the contract, the Privileged Buyer must cooperate with the Seller, to a reasonable extent and using the least intrusive technical means available, in order to establish whether the lack of conformity is caused by the characteristics of the Privileged Buyer's digital environment.
7. In addition, where Digital Content does not conform to the contract, the Privileged Buyer may request:
   1. a price reduction;
   2. withdrawal from the contract,
   where:
   • bringing the Digital Content into conformity is impossible or would impose disproportionate costs within the meaning of Article 43m(2) and (3) of the Consumer Rights Act;
   • the Seller has failed to bring the Digital Content into conformity within a reasonable time after being informed of the lack of conformity and without significant inconvenience to the Privileged Buyer, taking into account the nature and purpose of the Digital Content;
   • the lack of conformity persists despite the Seller having attempted to bring the Digital Content into conformity;
   • the lack of conformity is sufficiently serious to justify an immediate price reduction or withdrawal without first requesting conformity under Article 43m of the Consumer Rights Act;
   • it is clear from the Seller's statement or the circumstances that the Seller will not bring the Digital Content into conformity within a reasonable time or without significant inconvenience to the Privileged Buyer.
8. The Privileged Buyer may not withdraw from the contract under the preceding provision if the Digital Content is supplied in exchange for payment and the lack of conformity is minor.
9. The Seller must refund the price due following withdrawal from the contract or a price reduction under this section without undue delay and no later than 14 days after receiving the Privileged Buyer's statement.
10. The Seller will make the refund using the same payment method used by the Privileged Buyer, unless the Privileged Buyer expressly agrees to another method that does not result in any fees for that Buyer.

3. Out-of-court complaint and redress procedures

1. The Seller informs Consumers that out-of-court complaint and redress procedures are available. Information about access to these procedures is available at the offices or on the websites of bodies authorised to conduct out-of-court dispute resolution.

   A Consumer may, among other things, seek assistance from the appropriate European Consumer Centre within the European Consumer Centres Network. The Centres provide information about consumer rights and assist with cross-border disputes. Their assistance is generally free of charge. A list of Consumer Centres for individual countries is available at https://konsument.gov.pl/eck-w-europie/.

   In Poland, the following forms of assistance are also available:

   • mediation conducted by the competent Provincial Inspectorate of Trade Inspection. Proceedings are generally free of charge. A list is available at https://uokik.gov.pl/kontakt-inspekcja-handlowa;
   • assistance from a permanent consumer arbitration court operating at the competent Provincial Inspectorate of Trade Inspection. Proceedings are generally free of charge. A list is available at https://uokik.gov.pl/kontakt-inspekcja-handlowa.
2. The preceding provision is for information purposes only and does not constitute an obligation on the Seller to use out-of-court dispute resolution.
3. Use of out-of-court complaint and redress procedures is voluntary for both the Seller and the Consumer.
4. A Consumer may also obtain free assistance from a municipal or district consumer ombudsman in Poland.

III. BUYERS OTHER THAN PRIVILEGED BUYERS

1. For the avoidance of doubt, the Seller notes that the Seller's liability towards a Buyer other than a Privileged Buyer in connection with a complaint is governed by § 11(7).

§ 10 PERSONAL DATA

1. The controller of the personal data provided by the Buyer while using the Store is the Seller. Detailed information about the Seller's processing of personal data, including other purposes and legal bases for processing and recipients of personal data, is set out in the privacy policy available in the Store, in accordance with the transparency principle under the General Data Protection Regulation of the European Parliament and of the Council (EU) ("GDPR").
2. The purpose of processing the Buyer's personal data provided in connection with purchases in the Store is to fulfil orders. The legal basis for processing is:
   • the contract or steps taken at the Buyer's request before entering into the contract (Article 6(1)(b) GDPR);
   • a legal obligation incumbent on the Seller, in particular in relation to accounting and product safety (Article 6(1)(c) GDPR); and
   • the Seller's legitimate interest in establishing, pursuing or defending possible claims (Article 6(1)(f) GDPR).
3. Providing personal data is voluntary but necessary in order to conclude a contract. Failure to provide the required data will prevent a contract from being concluded in the Store.
4. Personal data provided in connection with purchases will be processed until:
   1. the contract between the Buyer and the Seller ceases to be in force;
   2. the Seller is no longer subject to a legal obligation requiring the processing of the Buyer's data;
   3. the period in which claims connected with the contract may be pursued by the Buyer or the Seller has expired;
   4. the Buyer's objection to processing is accepted, where the processing was based on the Seller's legitimate interest;
   depending on which applies in the circumstances.
5. The Buyer has the right to request:
   1. access to personal data;
   2. rectification;
   3. erasure;
   4. restriction of processing;
   5. data portability to another controller;
   and the right:
   6. to object at any time, on grounds relating to the Buyer's particular situation, to processing based on Article 6(1)(f) GDPR.
6. To exercise these rights, the Buyer should contact the Seller using the details in § 2.
7. If the Buyer considers that personal data is being processed unlawfully, the Buyer may lodge a complaint with the competent data protection authority. In Poland, this is the President of the Personal Data Protection Office.

§ 11 FINAL PROVISIONS

1. The Buyer is prohibited from providing unlawful content.
2. Each order placed in the Store constitutes a separate contract and requires separate acceptance of these Terms and Conditions. The contract is concluded for the period and purpose necessary to fulfil the order.
3. Contracts concluded under these Terms and Conditions are governed by Polish law, subject to paragraph 4 below.
4. The choice of Polish law for contracts concluded with a Consumer does not deprive or limit the Consumer of rights granted by mandatory provisions of law that would apply in the absence of such choice. In particular, where the law applicable to a Consumer provides broader protection than these Terms and Conditions or Polish law, the broader protection applies.
5. Contracts under these Terms and Conditions may be concluded in Polish or English, depending on the language version of the Store used by the Buyer.
6. In the event of a dispute with a Buyer who is not a Privileged Buyer arising from a contract concluded through the Store, the competent court will be the court having jurisdiction over the Seller's registered place of business.
7. To the extent permitted by law, the Seller's liability towards a Buyer who is not a Privileged Buyer arising from a contract concluded through the Store is excluded.
8. Use of the Store website and its available functions is also governed by the Website Terms and Conditions available in the Store.

APPENDIX 1 – MODEL WITHDRAWAL FORM

The following is a model withdrawal form which a Consumer or Privileged Entrepreneur may, but is not required to, use.

MODEL WITHDRAWAL FORM
(complete and return this form only if you wish to withdraw from the contract)

KATARZYNA HASIEWICZ-OBARZANEK
ul. Niemcewicza 26/403, 71-520 Szczecin, Poland
Email: biuro@ksiazkiposzwedzku.pl

I/We(*) hereby give notice that I/We(*) withdraw from my/our(*) contract of sale of the following goods(*) / for the provision of the following service(*) / for the supply of the following Digital Content(*):

............................................................................................................................

............................................................................................................................

............................................................................................................................

Date of conclusion of the contract(*) / receipt(*)

............................................................................................................................

Name of Consumer(s) / Privileged Entrepreneur(s):

............................................................................................................................

Address of Consumer(s) / Privileged Entrepreneur(s):

............................................................................................................................

............................................................................................................................

Signature of Consumer(s) / Privileged Entrepreneur(s)
(only if this form is submitted on paper)

Date ........................................................

(*) Delete as appropriate.

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Website Terms and Conditions of Książki po szwedzku and its English-language version Nordibook

Document dated: 25 September 2026

DEFINITIONS

Website

The Książki po szwedzku online store available at https://ksiazkiposzwedzku.pl and its English-language version https://nordibook.com, operated by the Service Provider.

Service Provider

KATARZYNA KESJA HASIEWICZ-OBARZANEK, an entrepreneur conducting business under the name KATARZYNA HASIEWICZ-OBARZANEK, entered in the Central Register and Information on Business Activity maintained by the minister responsible for the economy and the Central Register and Information on Business Activity, NIP 8522539682, REGON 385084790, ul. Mazowiecka 17/23, 70-526 Szczecin, Poland.

Where these Terms use expressions such as "we", "our", "us" or similar expressions, they refer to the Service Provider.

Service User

Any entity using the Website, including the services available on it.

Consumer

A Service User who is a natural person using the Website without a direct connection with that person's business or professional activity.

Privileged Entrepreneur

A Service User who is a natural person entering into a contract under these Terms, or taking steps to enter into such a contract, directly related to that person's business activity but not of a professional nature for that person.

Privileged Service User

A Service User who is a Consumer or a Privileged Entrepreneur.

CONTACT POINT

You may contact us electronically by email at: biuro@ksiazkiposzwedzku.pl.

You may also contact us by telephone at: +48 694 393 121.

LANGUAGES OF COMMUNICATION

You may contact us in the following languages:

• Polish;
• English;
• Swedish;
• Italian.

TECHNICAL REQUIREMENTS

To use the Website correctly, the following technical requirements must be met:

• a device with internet access;
• a web browser supporting JavaScript and cookies;
• an active email account, if you use functions that require an email address.

SERVICES AVAILABLE ON THE WEBSITE

We provide digital services on the Website as described below ("Services" or a "Service").

a) Basic Services:

• the ability to browse the Website;
• the ability to place an order, with any sales contract being concluded under the Online Store Terms and Conditions available on the Website;
• the ability to consent to receiving marketing communications from us electronically.

b) Extended Services:

• a user Account, governed by separate Account Terms and Conditions available on the Website;
• subscription to the Newsletter, governed by separate Newsletter Terms and Conditions available on the Website.

BASIC SERVICES

Use of the Basic Services on the Website is free of charge, entirely voluntary and dependent on your choice.

To use a Basic Service, use the relevant functionality of the Website.

We begin providing a Basic Service when you begin using that Service.

You may discontinue use of a Basic Service at any time and without cost by simply ceasing to use it.

OTHER PROVISIONS CONCERNING SERVICES

Each use of a Service governed by these Terms constitutes a separate contract, and the current wording of these Terms is available on the Website.

You are prohibited from providing unlawful content through the Services.

The contract may be concluded in Polish or English, depending on the language version of the Website used by you, and is concluded for the period and purpose of providing the Service.

The contract is governed by Polish law, subject to the following paragraph.

The choice of Polish law for a contract concluded with a Consumer does not deprive or limit the Consumer of rights granted by mandatory provisions of law that would apply in the absence of such choice. In particular, where the law applicable to you provides broader consumer protection than these Terms or Polish law, that broader protection applies.

In the event of a dispute arising from the contract, if you are not a Privileged Service User, the competent court will be the court having jurisdiction over our registered place of business.

To the extent permitted by law, our liability under a contract governed by these Terms towards a Service User who is not a Privileged Service User is excluded.

COMPLAINT HANDLING

Please submit complaints concerning the Website or the Services through the Contact Point specified above.

We will consider complaints within 14 days of receipt.

Detailed complaint procedures for Extended Services are set out separately in the terms applicable to each such Service.

PRIVACY AND PERSONAL DATA

The rules governing the processing of personal data and the use of cookies are set out in the privacy policy available on the Website.

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Account Terms and Conditions

for the Książki po szwedzku online store and its English-language version Nordibook

TABLE OF CONTENTS

§ 1 Definitions
§ 2 Contact with the Service Provider
§ 3 Technical requirements
§ 4 Account
§ 5 Complaints
§ 6 Right of withdrawal
§ 7 Personal data
§ 8 Changes to the Terms or Account
§ 9 Final provisions

§ 1 DEFINITIONS

Consumer – a Service User who is a natural person who has entered into an Account agreement under these Terms, or is taking steps to do so, without a direct connection with that person's business or professional activity.

Account – a digital service within the meaning of the Consumer Rights Act, provided free of charge electronically by the Service Provider to the Service User, enabling the Service User to use additional functions of the Store.

Privileged Entrepreneur – a Service User who is a natural person entering into an Account agreement under these Terms, or taking steps to do so, directly related to that person's business activity but not of a professional nature for that person.

Terms – these Account Terms and Conditions.

Store – the Książki po szwedzku online store operated by the Service Provider at https://ksiazkiposzwedzku.pl and its English-language version https://nordibook.com.

Service User – any entity that has entered into an Account agreement or is taking steps to do so.

Privileged Service User – a Service User who is a Consumer or a Privileged Entrepreneur.

Service Provider – KATARZYNA KESJA HASIEWICZ-OBARZANEK, an entrepreneur conducting business under the name KATARZYNA HASIEWICZ-OBARZANEK, entered in the Central Register and Information on Business Activity maintained by the minister responsible for the economy and the Central Register and Information on Business Activity, NIP 8522539682, REGON 385084790, ul. Mazowiecka 17/23, 70-526 Szczecin, Poland.

Consumer Rights Act – the Polish Act of 30 May 2014 on Consumer Rights.

§ 2 CONTACT WITH THE SERVICE PROVIDER

1. Postal address: ul. Mazowiecka 17/23, 70-526 Szczecin, Poland; J. U. Niemcewicza 26/403, 71-520 Szczecin, Poland.
2. Email address: biuro@ksiazkiposzwedzku.pl.
3. Telephone: +48 694 393 121.
4. The cost of telephone calls or data transmission depends on the standard tariff of the telecommunications operator or internet service provider used by the Service User. The Service Provider notes that international calls or international data transmission may cost more than domestic calls or transmission, depending on the Service User's tariff.

§ 3 TECHNICAL REQUIREMENTS

1. To create and use an Account, the following are required:
   • an active email account;
   • a device with internet access;
   • a web browser supporting JavaScript and cookies.

§ 4 ACCOUNT

1. Creating an Account is entirely voluntary and depends on the Service User's choice.
2. The Account gives the Service User additional options, such as viewing order history, checking order status and editing the Service User's data.
3. To create an Account, the appropriate form in the Store must be completed.
4. When an Account is created, an Account agreement is concluded between the Service User and the Service Provider for an indefinite period on the terms set out herein.
5. The Service Provider begins providing the Account service immediately after the Account agreement is concluded.
6. The Service User may discontinue use of the Account at any time without incurring any costs.
7. Deleting the Account terminates the Account agreement. To request deletion, the Service User should send a request to the Service Provider's email address specified in § 2. This will result in prompt deletion of the Account and termination of the Account agreement.

§ 5 COMPLAINTS

I. GENERAL PROVISIONS

1. The Service Provider requests that complaints concerning the Account be submitted to the postal or email address specified in § 2.
2. The Service Provider will respond to a complaint within 14 days of receiving it.

II. PRIVILEGED SERVICE USERS

3. The Service Provider is liable to a Privileged Service User for conformity of the service with the contract in accordance with generally applicable law, in particular the Consumer Rights Act.
4. If the Service Provider improperly performs the Account agreement, the Privileged Service User may exercise the rights set out in Chapter 5b of the Consumer Rights Act.
5. If the Service Provider fails to supply the digital service, the Privileged Service User may request its supply. If the Service Provider still fails to supply it without undue delay or within an additional period expressly agreed by the parties, the Privileged Service User may withdraw from the Account agreement.
6. The Privileged Service User may withdraw from the Account agreement without first requesting supply of the digital service where:
   1. it is clear from the Service Provider's statement or circumstances that the digital service will not be supplied; or
   2. the parties agreed, or it is clear from the circumstances surrounding conclusion of the Account agreement, that a specific time for supply was essential and the Service Provider failed to supply the service by that time.
7. The Service Provider is liable for lack of conformity of a digital service supplied continuously where the lack of conformity occurs or becomes apparent during the period in which the service was to be supplied under the Account agreement.
8. If the digital service does not conform to the Account agreement, the Privileged Service User may demand that it be brought into conformity.
9. In the event of lack of conformity, the Privileged Service User must cooperate with the Service Provider, to a reasonable extent and using the least intrusive technical means, in order to determine whether the lack of conformity results from the characteristics of the Privileged Service User's digital environment.
10. In addition, the Privileged Service User may withdraw from the Account agreement if:
    1. bringing the digital service into conformity is impossible or would impose disproportionate costs within the meaning of Article 43m(2) and (3) of the Consumer Rights Act;
    2. the Service Provider has failed to bring the digital service into conformity within a reasonable time after being informed of the lack of conformity and without significant inconvenience to the Privileged Service User, taking into account the nature and purpose of the service;
    3. the lack of conformity persists despite the Service Provider having attempted to bring the digital service into conformity;
    4. the lack of conformity is sufficiently serious to justify withdrawal without first requesting conformity under Article 43m of the Consumer Rights Act;
    5. it is clear from the Service Provider's statement or circumstances that the digital service will not be brought into conformity within a reasonable time or without significant inconvenience to the Privileged Service User.

III. OUT-OF-COURT COMPLAINT AND REDRESS PROCEDURES

11. The Service Provider informs Consumers that out-of-court complaint and redress procedures are available. Information on access to these procedures is available at the offices or websites of authorised bodies.

    A Consumer may seek assistance from the appropriate European Consumer Centre within the European Consumer Centres Network. Assistance is generally free of charge. A list is available at https://konsument.gov.pl/eck-w-europie/.

    In Poland, the following forms of assistance are also available:

    • mediation conducted by the competent Provincial Inspectorate of Trade Inspection – see https://uokik.gov.pl/kontakt-inspekcja-handlowa;
    • a permanent consumer arbitration court operating at the competent Provincial Inspectorate of Trade Inspection – see https://uokik.gov.pl/kontakt-inspekcja-handlowa.
12. The preceding provision is for information purposes only and does not constitute an obligation on the Service Provider to use out-of-court dispute resolution.
13. Use of out-of-court complaint and redress procedures is voluntary for both the Service Provider and the Consumer.
14. A Consumer may additionally obtain free assistance from a municipal or district consumer ombudsman in Poland.

§ 6 RIGHT OF WITHDRAWAL

1. A Privileged Service User has the right to withdraw from an Account agreement concluded with the Service Provider within 14 days without giving any reason.
2. The withdrawal period expires 14 days after the date on which the Account agreement was concluded.
3. To exercise the right of withdrawal, the Privileged Service User must inform the Service Provider, using the contact details in § 2, of the decision to withdraw by means of an unequivocal statement, for example by letter sent by post or by email.
4. The Privileged Service User may use the model withdrawal form included at the end of these Terms, but this is not mandatory.
5. To meet the withdrawal deadline, it is sufficient to send the communication concerning the exercise of the right of withdrawal before the withdrawal period expires.

§ 7 PERSONAL DATA

1. The controller of personal data provided by the Service User in connection with the Account agreement is the Service Provider. Detailed information concerning processing, including other purposes and legal bases and recipients of data, is set out in the privacy policy available in the Store in accordance with the GDPR transparency principle.
2. The purpose of processing the Service User's personal data is to operate the Account. The legal basis is the Account agreement or steps taken at the Service User's request before entering into it (Article 6(1)(b) GDPR), and the Service Provider's legitimate interest in establishing, pursuing or defending possible claims (Article 6(1)(f) GDPR).
3. Providing data is voluntary but necessary to conclude the Account agreement and provide the services covered by it. Failure to provide data means the Account agreement cannot be concluded and the services cannot be provided.
4. The Service User's data will be processed until:
   1. the Account agreement ceases to be in force;
   2. the period for pursuing claims connected with the Account expires;
   3. an objection to processing is accepted where processing is based on the Service Provider's legitimate interest;
   depending on which applies.
5. The Service User has the right to request:
   1. access to personal data;
   2. rectification;
   3. erasure;
   4. restriction of processing;
   5. data portability to another controller;
   6. and to object at any time, on grounds relating to the Service User's particular situation, to processing based on Article 6(1)(f) GDPR.
6. To exercise these rights, the Service User should contact the Service Provider.
7. If the Service User considers that personal data is being processed unlawfully, the Service User may lodge a complaint with the competent data protection authority. In Poland, this is the President of the Personal Data Protection Office.

§ 8 CHANGES TO THE TERMS OR ACCOUNT

1. The Service Provider reserves the right to amend these Terms only for important reasons. Important reasons include:
   1. a change to Account functionality requiring an amendment to these Terms;
   2. a change in law affecting performance of the Account agreement or the need to adapt the services to recommendations, guidelines, orders, prohibitions, judgments, rulings, interpretations or decisions of competent public authorities;
   3. a change to the Service Provider's contact or identification details.
2. Information about a planned amendment will be sent to the email address assigned to the Account at least 7 days before the amendment takes effect.
3. If the Service User does not object before the planned changes take effect, the changes will be deemed accepted, without prejudice to the Service User's right to terminate the agreement later.
4. If the Service User does not accept the planned changes, the Service User should notify the Service Provider by email using the address specified in § 2. The Account agreement will terminate when the planned changes take effect.
5. The Service Provider may make a change to the Account that is not necessary to maintain its conformity with the Account agreement for a reason referred to above or due to a change in Account functionality. Such a change will not result in any costs for a Privileged Service User. The preceding notice provisions apply accordingly.
6. If such a change materially and negatively affects a Privileged Service User's access to or use of the Account, the Service Provider will provide advance notice on a durable medium describing the nature and timing of the change and the rights available to the Privileged Service User in connection with it.

§ 9 FINAL PROVISIONS

1. The Service User is prohibited from providing unlawful content.
2. The Account agreement may be concluded in Polish or English, depending on the language version of the Store used by the Service User.
3. The Account agreement is governed by Polish law, subject to paragraph 4.
4. The choice of Polish law for an agreement concluded with a Consumer does not deprive or limit the Consumer of rights granted by mandatory provisions that would apply in the absence of such choice. Where the applicable national law provides broader consumer protection, that broader protection applies.
5. In the event of a dispute with a Service User who is not a Privileged Service User arising from the Account agreement, the competent court will be the court having jurisdiction over the Service Provider's registered place of business.
6. To the extent permitted by law, the Service Provider's liability under the Account agreement towards a Service User who is not a Privileged Service User is excluded.
7. Use of the Store website and its available functions is also governed by the Website Terms and Conditions available in the Store.

APPENDIX 1 – MODEL WITHDRAWAL FORM

The following is a model withdrawal form which a Consumer or Privileged Entrepreneur may, but is not required to, use.

MODEL WITHDRAWAL FORM
(complete and return this form only if you wish to withdraw from the contract)

KATARZYNA HASIEWICZ-OBARZANEK
ul. Mazowiecka 17/23, 70-526 Szczecin, Poland
Email: biuro@ksiazkiposzwedzku.pl

I/We(*) hereby give notice that I/We(*) withdraw from my/our(*) contract for the provision of the following service(*) / for the supply of the following Digital Content(*):

............................................................................................................................

............................................................................................................................

............................................................................................................................

Date of conclusion of the contract(*)

............................................................................................................................

Name of Consumer(s) / Privileged Entrepreneur(s):

............................................................................................................................

Address of Consumer(s) / Privileged Entrepreneur(s):

............................................................................................................................

............................................................................................................................

Signature of Consumer(s) / Privileged Entrepreneur(s)
(only if this form is submitted on paper)

Date ........................................................

(*) Delete as appropriate.

---

Newsletter Terms and Conditions

for the Książki po szwedzku online store and its English-language version Nordibook

TABLE OF CONTENTS

§ 1 Definitions
§ 2 Contact with the Service Provider
§ 3 Technical requirements
§ 4 Agreement
§ 5 Complaints
§ 6 Right of withdrawal
§ 7 Personal data
§ 8 Changes to the Terms or Newsletter
§ 9 Final provisions

§ 1 DEFINITIONS

Consumer – a Service User who is a natural person who has entered into the Agreement or is taking steps to do so, without a direct connection with that person's business or professional activity.

Newsletter – messages concerning the Store, including information about offers, promotions and new products in the Store, supplied free of charge by the Service Provider to the Service User under the Agreement and constituting digital content within the meaning of the Consumer Rights Act.

Privileged Entrepreneur – a Service User who is a natural person entering into the Agreement, or taking steps to do so, directly related to that person's business activity but not of a professional nature for that person.

Terms – these Newsletter Terms and Conditions.

Store – the Książki po szwedzku online store operated by the Service Provider at https://ksiazkiposzwedzku.pl and its English-language version https://nordibook.com.

Agreement – an agreement for the supply of the Newsletter.

Service User – any entity that has entered into the Agreement or is taking steps to do so.

Privileged Service User – a Service User who is a Consumer or a Privileged Entrepreneur.

Service Provider – KATARZYNA KESJA HASIEWICZ-OBARZANEK, an entrepreneur conducting business under the name KATARZYNA HASIEWICZ-OBARZANEK, entered in the Central Register and Information on Business Activity maintained by the minister responsible for the economy and the Central Register and Information on Business Activity, NIP 8522539682, REGON 385084790, ul. Mazowiecka 17/23, 70-526 Szczecin, Poland.

Consumer Rights Act – the Polish Act of 30 May 2014 on Consumer Rights.

§ 2 CONTACT WITH THE SERVICE PROVIDER

1. Postal address: ul. Mazowiecka 17/23, 70-526 Szczecin, Poland.
2. Email address: biuro@ksiazkiposzwedzku.pl.
3. Telephone: +48 694 393 121.
4. The cost of telephone calls or data transmission depends on the standard tariff of the telecommunications operator or internet service provider used by the Service User. International calls or international data transmission may cost more than domestic calls or transmission, depending on the Service User's tariff.

§ 3 TECHNICAL REQUIREMENTS

1. To use the digital content covered by these Terms, the following are required:
   • an active email account;
   • a device with internet access;
   • a web browser supporting JavaScript and cookies.

§ 4 AGREEMENT

1. The Service User may voluntarily subscribe to the Newsletter.
2. In order to receive the Newsletter, the Agreement must be concluded.
3. Emails sent under the Agreement will be sent to the email address provided by the Service User when entering into the Agreement.
4. To enter into the Agreement, the Service User first provides the email address at which the Newsletter is to be received in the relevant field in the Store. The Agreement is concluded for an indefinite period when the Service User subscribes to the Newsletter, and the Service Provider begins providing the Newsletter, subject to paragraph 5.
5. For proper performance of the Agreement, the Service User must provide a valid email address.
6. The Newsletter is supplied after the Service Provider creates messages intended for subscribers.
7. Messages sent as part of the Newsletter will include information about how to unsubscribe and an unsubscribe link.
8. The Service User may unsubscribe from the Newsletter at any time, without giving a reason and without incurring any costs, by using the unsubscribe option referred to above or by sending an email to the Service Provider's address specified in § 2.
9. Using the unsubscribe link or sending a request to unsubscribe will result in prompt termination of the Agreement.

§ 5 COMPLAINTS

I. GENERAL PROVISIONS

1. The Service Provider requests that complaints concerning the digital content covered by these Terms be submitted to the postal or email address specified in § 2.
2. The Service Provider will respond to a complaint within 14 days of receiving it.

II. PRIVILEGED SERVICE USERS

3. The Service Provider is liable to the Privileged Service User for conformity of performance with the Agreement in accordance with generally applicable law, in particular the Consumer Rights Act.
4. If the Service Provider improperly performs the Agreement, the Privileged Service User may exercise the rights set out in Chapter 5b of the Consumer Rights Act.
5. If the Service Provider fails to supply the digital content covered by the Agreement, the Privileged Service User may request its supply. If the Service Provider still fails to supply it without undue delay or within an additional period expressly agreed by the parties, the Privileged Service User may withdraw from the Agreement.
6. The Privileged Service User may withdraw from the Agreement without first requesting supply if:
   • it is clear from the Service Provider's statement or circumstances that the digital content will not be supplied; or
   • the parties agreed, or it is clear from the circumstances surrounding conclusion of the Agreement, that a specific time for supply was essential and the Service Provider failed to supply it by that time.
7. The Service Provider is liable for lack of conformity of digital content supplied continuously where the lack of conformity occurs or becomes apparent during the period in which the content is to be supplied under the Agreement.
8. If the digital content does not conform to the Agreement, the Privileged Service User may demand that it be brought into conformity.
9. In the event of lack of conformity, the Privileged Service User must cooperate with the Service Provider, to a reasonable extent and using the least intrusive technical means, in order to establish whether the lack of conformity results from the characteristics of the Privileged Service User's digital environment.
10. In addition, the Privileged Service User may withdraw from the Agreement if:
    • bringing the digital content into conformity is impossible or would impose disproportionate costs within the meaning of Article 43m(2) and (3) of the Consumer Rights Act;
    • the Service Provider has failed to bring the digital content into conformity within a reasonable time after being informed of the lack of conformity and without significant inconvenience, taking into account the nature and purpose of the digital content;
    • the lack of conformity persists despite the Service Provider having attempted to bring the digital content into conformity;
    • the lack of conformity is sufficiently serious to justify withdrawal without first requesting conformity under Article 43m of the Consumer Rights Act;
    • it is clear from the Service Provider's statement or circumstances that the digital content will not be brought into conformity within a reasonable time or without significant inconvenience.

III. OUT-OF-COURT COMPLAINT AND REDRESS PROCEDURES

11. The Service Provider informs Consumers that out-of-court complaint and redress procedures are available. Information about access to such procedures is available at the offices or websites of authorised bodies.

    A Consumer may seek assistance from the appropriate European Consumer Centre within the European Consumer Centres Network. Assistance is generally free of charge. A list is available at https://konsument.gov.pl/eck-w-europie/.

    In Poland, the following forms of assistance are also available:

    • mediation conducted by the competent Provincial Inspectorate of Trade Inspection – see https://uokik.gov.pl/kontakt-inspekcja-handlowa;
    • a permanent consumer arbitration court operating at the competent Provincial Inspectorate of Trade Inspection – see https://uokik.gov.pl/kontakt-inspekcja-handlowa.
12. The preceding provision is for information purposes only and does not constitute an obligation on the Service Provider to use out-of-court dispute resolution.
13. Use of out-of-court complaint and redress procedures is voluntary for both the Service Provider and the Consumer.
14. A Consumer may additionally obtain free assistance from a municipal or district consumer ombudsman in Poland.

§ 6 RIGHT OF WITHDRAWAL

1. A Privileged Service User has the right to withdraw from the Agreement within 14 days without giving any reason.
2. The withdrawal period expires 14 days after the Agreement was concluded.
3. To exercise the right of withdrawal, the Privileged Service User must inform the Service Provider, using the contact details in § 2, of the decision to withdraw by means of an unequivocal statement, for example by letter sent by post or by email.
4. The Privileged Service User may use the model withdrawal form included at the end of these Terms, but this is not mandatory.
5. To meet the withdrawal deadline, it is sufficient to send the communication concerning the exercise of the right of withdrawal before the withdrawal period expires.

§ 7 PERSONAL DATA

1. The controller of personal data provided by the Service User in connection with the Agreement is the Service Provider. Detailed information about processing, including other purposes and legal bases and recipients of data, is set out in the privacy policy available in the Store in accordance with the GDPR transparency principle.
2. The purposes of processing the Service User's personal data are:
   • performance of the Agreement; the legal basis is the Agreement or steps taken at the Service User's request before entering into it (Article 6(1)(b) GDPR);
   • analysis of the effectiveness of messages sent under the Agreement in order to establish general principles for effective mailing in the Service Provider's business; the legal basis is the Service Provider's legitimate interest (Article 6(1)(f) GDPR);
   • establishing, pursuing or defending possible claims connected with the Agreement; the legal basis is the Service Provider's legitimate interest (Article 6(1)(f) GDPR).
3. Providing data is voluntary but necessary to conclude the Agreement and supply the digital content covered by it. Failure to provide the required data means the Agreement cannot be concluded and the digital content cannot be supplied.
4. The Service User's personal data will be processed until:
   1. the Agreement ceases to be in force;
   2. the period for pursuing claims connected with the Agreement expires;
   3. an objection to processing is accepted where processing is based on the Service Provider's legitimate interest;
   depending on which applies.
5. The Service User has the right to request:
   1. access to personal data;
   2. rectification;
   3. erasure;
   4. restriction of processing;
   5. data portability to another controller;
   6. and to object at any time, on grounds relating to the Service User's particular situation, to processing based on Article 6(1)(f) GDPR.
6. To exercise these rights, the Service User should contact the Service Provider.
7. If the Service User considers that personal data is being processed unlawfully, the Service User may lodge a complaint with the competent data protection authority. In Poland, this is the President of the Personal Data Protection Office.

§ 8 CHANGES TO THE TERMS OR NEWSLETTER

1. The Service Provider reserves the right to amend these Terms only for important reasons. Important reasons include:
   1. a change to Newsletter functionality requiring an amendment to these Terms;
   2. a change in law affecting performance of the Agreement or the need to adapt the service to recommendations, guidelines, orders, prohibitions, judgments, rulings, interpretations or decisions of competent public authorities;
   3. a change to the Service Provider's contact or identification details.
2. Information about a planned amendment will be sent to the email address provided when the Agreement was concluded at least 7 days before the amendment takes effect.
3. If the Service User does not object before the changes take effect, the changes will be deemed accepted, without prejudice to the Service User's right to terminate the Agreement later.
4. If the Service User does not accept the planned changes, the Service User should notify the Service Provider by email using the address specified in § 2. The Agreement will terminate when the planned changes take effect.
5. The Service Provider may change the Newsletter in a way that is not necessary to maintain its conformity with the Agreement for a reason specified above or due to a change in Newsletter functionality. Such a change will not result in any costs for a Privileged Service User. The notice provisions above apply accordingly.
6. If such a change materially and negatively affects a Privileged Service User's access to or use of the Newsletter, the Service Provider will provide advance notice on a durable medium describing the nature and timing of the change and the rights available to the Privileged Service User in connection with it.

§ 9 FINAL PROVISIONS

1. The Service User is prohibited from providing unlawful content.
2. The Agreement may be concluded in Polish or English, depending on the language version of the Store used by the Service User.
3. The Agreement is governed by Polish law, subject to paragraph 4.
4. The choice of Polish law for an Agreement concluded with a Consumer does not deprive or limit the Consumer of rights granted by mandatory provisions of law that would apply in the absence of such choice. Where the applicable national law provides broader consumer protection, that broader protection applies.
5. In the event of a dispute with a Service User who is not a Privileged Service User arising from the Agreement, the competent court will be the court having jurisdiction over the Service Provider's registered place of business.
6. To the extent permitted by law, the Service Provider's liability under the Agreement towards a Service User who is not a Privileged Service User is excluded.

APPENDIX 1 – MODEL WITHDRAWAL FORM

The following is a model withdrawal form which a Consumer or Privileged Entrepreneur may, but is not required to, use.

MODEL WITHDRAWAL FORM
(complete and return this form only if you wish to withdraw from the Agreement)

KATARZYNA HASIEWICZ-OBARZANEK
ul. Mazowiecka 17/23, 70-526 Szczecin, Poland
Email: biuro@ksiazkiposzwedzku.pl

I/We(*) hereby give notice that I/We(*) withdraw from my/our(*) contract for the provision of the following service(*) / for the supply of the following Digital Content(*):

............................................................................................................................

............................................................................................................................

............................................................................................................................

Date of conclusion of the Agreement(*)

............................................................................................................................

Name of Consumer(s) / Privileged Entrepreneur(s):

............................................................................................................................

Address of Consumer(s) / Privileged Entrepreneur(s):

............................................................................................................................

............................................................................................................................

Signature of Consumer(s) / Privileged Entrepreneur(s)
(only if this form is submitted on paper)

Date ........................................................

(*) Delete as appropriate.